The BV Blog

Welcome to the App and Internet generation, where consumers control a company’s reputation.

Growing up in a family business, it was instilled in me that, “The customer is always right”. I struggled with this working principle in my early years as a teenager, when it was apparent the customer was clearly wrong in certain situations. However, I quickly learned to swallow my two cents, and then smile and agree, knowing exceptional customer service will keep the customer happy and keep them coming back---spending their dollars!

Last week I had to turn down trivia night with my Crossfit girls and pass on Thursday wine night. Why? Because I had some sowing to do.

Have you ever stopped to think about the purpose of an escalator? Let’s take the concept of stairs, getting from the bottom to the top, and make it more efficient. That’s the premise of innovation and creation, how can we take exhibit A and make it better, faster, stronger, etc.  Yet, when we are in shopping malls or sports venues everyone is just hanging out, riding the escalator to the top.